Total Quality Management SOLVED NOTES EBOOK CHAPTERWISE

Total Quality Management  SOLVED NOTES  EBOOK CHAPTERWISE

Product Details: Total Quality Management   SOLVED NOTES  EBOOK CHAPTERWISE  

Format: EBOOK  DOWNLOAD IN FEW HOURS

Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM

Edition Description: 2018-19

Pages   :   200+

RATING OF EBOOK: EXCELLENT DOWNLOAD IN FEW HOURS

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 PREVIEW OF CHAPTERS SYLLABUS

Total Quality Management 

UNIT I
Total quality management – Concepts – Quality management in retrospect – Evaluation of quality approaches – Basic elements of TQM. Accelerating use of TQM – The continuous improvement process – International
trend in continuous improvement process – Service quality vs. Product quality. Total Quality: Value and Differential advantage
UNIT II
Pillars of Total quality management – Strategic thinking and planning, the starting point for total quality – Total quality policy and deployment guidelines – Total quality approaches – Leadership for TQM. Attitude and involvement of top management, Organizational implications.
UNIT III
Total quality models – Enablers for total quality – Quality responsibilities – Achieving total commitment to quality –Information and customer – Strategic information system – Strategic quality management.
UNIT IV
Quality education and training quality process, Quality system – Quality measurement system including the tools of TQM – Quality planning – Quality information feedback – Internal customer conflict – Customer retention and problems.
UNIT V
Strategic choice of markets and customers maintaining competitive advantage – Designing process and products for Quality – TQM and ISO 9000 – Auditing for TQM – TQM in service – TQM in education – The leverage of productivity and Quality – Pitfalls in operationalising Total Quality